_plans_faq_tabs.pug 11 KB

123456789101112131415161718192021222324252627282930313233343536373839404142434445464748495051525354555657585960616263646566676869707172737475767778798081828384858687888990919293949596979899100101102103104105106107108109110111112113114115116117118119120121122123124125126127128129130131132133134135136137138139140141142143144145146147148149150151152
  1. mixin managingYourSubscription()
  2. .ol-accordions-container
  3. .custom-accordion-item
  4. button.custom-accordion-header.collapsed(type="button" data-toggle="collapse" data-target="#managingYourSubscriptionQ1" aria-expanded="false" aria-controls="managingYourSubscriptionQ1")
  5. | Can I change plans or cancel later?
  6. span.custom-accordion-icon
  7. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  8. .collapse(id="managingYourSubscriptionQ1")
  9. .custom-accordion-body
  10. span Yes, you can do this at any time by going to
  11. strong Account>Subscription
  12. span when logged in to Overleaf. You can change plans, switch between monthly and annual billing options, or cancel to downgrade to the free plan. When canceling, your subscription will continue until the end of the billing period.
  13. .custom-accordion-item
  14. button.custom-accordion-header.collapsed(type="button" data-toggle="collapse" data-target="#managingYourSubscriptionQ2" aria-expanded="false" aria-controls="managingYourSubscriptionQ2")
  15. | If I change or cancel my Overleaf plan, will I lose my projects?
  16. span.custom-accordion-icon
  17. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  18. .collapse(id="managingYourSubscriptionQ2")
  19. .custom-accordion-body
  20. | No. Changing or canceling your plan won’t affect your projects, the only change will be to the features available to you. You can see which features are available only on paid plans in the comparison table.
  21. .custom-accordion-item
  22. button.custom-accordion-header.collapsed(type="button" data-toggle="collapse" data-target="#managingYourSubscriptionQ3" aria-expanded="false" aria-controls="managingYourSubscriptionQ3")
  23. | Can I pay by invoice or purchase order?
  24. span.custom-accordion-icon
  25. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  26. .collapse(id="managingYourSubscriptionQ3")
  27. .custom-accordion-body
  28. | This is possible when you’re purchasing a group subscription for five or more people, or a site license. For individual subscriptions, we can only accept payment online via credit card, debit card, or PayPal.
  29. mixin overleafIndividualPlans()
  30. .ol-accordions-container
  31. .custom-accordion-item
  32. button.custom-accordion-header.collapsed(type="button" data-toggle="collapse" data-target="#overleafIndividualPlansQ1" aria-expanded="false" aria-controls="overleafIndividualPlansQ1")
  33. | How does the free trial work?
  34. span.custom-accordion-icon
  35. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  36. .collapse(id="overleafIndividualPlansQ1")
  37. .custom-accordion-body
  38. span You get full access to your chosen plan during your 7-day free trial, and there’s no obligation to continue beyond the trial. Your card will be charged at the end of your trial unless you cancel before then. To cancel, go to
  39. strong Account>Subscription
  40. span when logged in to Overleaf (the trial will continue for the full 7 days).
  41. .custom-accordion-item
  42. button.custom-accordion-header.collapsed(type="button" data-toggle="collapse" data-target="#overleafIndividualPlansQ2" aria-expanded="false" aria-controls="overleafIndividualPlansQ2")
  43. | What’s a collaborator on an Overleaf individual subscription?
  44. span.custom-accordion-icon
  45. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  46. .collapse(id="overleafIndividualPlansQ2")
  47. .custom-accordion-body
  48. | A collaborator is someone you invite to work with you on a project. So, for example, on our Standard plan you can have up to 10 people collaborating with you on any given project.
  49. .custom-accordion-item
  50. button.custom-accordion-header.collapsed(type="button" data-toggle="collapse" data-target="#overleafIndividualPlansQ3" aria-expanded="false" aria-controls="overleafIndividualPlansQ3")
  51. | The individual Standard plan has 10 project collaborators, does it mean that 10 people will be upgraded?
  52. span.custom-accordion-icon
  53. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  54. .collapse(id="overleafIndividualPlansQ3")
  55. .custom-accordion-body
  56. span No. Only the subscriber’s account will be upgraded. An individual Standard subscription allows you to invite 10 people per project to edit the project with you. Your collaborators can access features such as the full document history and extended compile time, but
  57. strong only
  58. span for the project(s) they’re working on with you. If your collaborators want access to those features on their own projects, they will need to purchase their own subscription. (If you work with the same people regularly, you might find a group subscription more cost effective.)
  59. .custom-accordion-item
  60. button.custom-accordion-header.collapsed(type="button" data-toggle="collapse" data-target="#overleafIndividualPlansQ4" aria-expanded="false" aria-controls="overleafIndividualPlansQ4")
  61. | Do collaborators also have access to the editing and collaboration features I’ve paid for?
  62. span.custom-accordion-icon
  63. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  64. .collapse(id="overleafIndividualPlansQ4")
  65. .custom-accordion-body
  66. span If you have an Overleaf subscription, then your project collaborators will have access to features like real-time track changes and document history, but
  67. strong only
  68. span for the project(s) they’re working on with you. If your collaborators want access to those features on their own projects, they will need to purchase their own subscription. (If you work with the same people regularly, you might find a group subscription more cost effective.)
  69. .custom-accordion-item
  70. button.custom-accordion-header.collapsed(type="button" data-toggle="collapse" data-target="#overleafIndividualPlansQ5" aria-expanded="false" aria-controls="overleafIndividualPlansQ5")
  71. | Can I purchase an individual plan on behalf of someone else?
  72. span.custom-accordion-icon
  73. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  74. .collapse(id="overleafIndividualPlansQ5")
  75. .custom-accordion-body
  76. | Individual subscriptions must be purchased by the account that will be the end user. If you want to purchase a plan for someone else, you’ll need to provide them with relevant payment details to enable them to make the purchase.
  77. .custom-accordion-item
  78. button.custom-accordion-header.collapsed(type="button" data-toggle="collapse" data-target="#overleafIndividualPlansQ6" aria-expanded="false" aria-controls="overleafIndividualPlansQ6")
  79. | Who is eligible for the Student plan?
  80. span.custom-accordion-icon
  81. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  82. .collapse(id="overleafIndividualPlansQ6")
  83. .custom-accordion-body
  84. | As the name suggests, the Student plan is only for students at educational institutions. This includes graduate students.
  85. .custom-accordion-item
  86. button.custom-accordion-header.collapsed(type="button" data-toggle="collapse" data-target="#overleafIndividualPlansQ7" aria-expanded="false" aria-controls="overleafIndividualPlansQ7")
  87. | Can I transfer an individual subscription to someone else?
  88. span.custom-accordion-icon
  89. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  90. .collapse(id="overleafIndividualPlansQ7")
  91. .custom-accordion-body
  92. | No. Individual plans can’t be transferred.
  93. mixin overleafGroupPlans()
  94. .ol-accordions-container
  95. .custom-accordion-item
  96. button.custom-accordion-header.collapsed(type="button" data-toggle="collapse" data-target="#overleafGroupPlansQ1" aria-expanded="false" aria-controls="overleafGroupPlansQ1")
  97. | What’s the difference between users and collaborators on an Overleaf group subscription?
  98. span.custom-accordion-icon
  99. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  100. .collapse(id="overleafGroupPlansQ1")
  101. .custom-accordion-body
  102. div On any of our group plans, the number of users refers to the number of people you can invite to join your group. All of these people will have access to the plan’s paid-for features across all their projects, such as real-time track changes and document history.
  103. div.mt-2 Collaborators are people that your group users may invite to work with them on their projects. So, for example, if you have the Group Standard plan, the users in your group can invite up to 10 people to work with them on a project. And if you have the Group Professional plan, your users can invite as many people to work with them as they want.
  104. .custom-accordion-item
  105. button.custom-accordion-header.collapsed(type="button" data-toggle="collapse" data-target="#overleafGroupPlansQ2" aria-expanded="false" aria-controls="overleafGroupPlansQ2")
  106. | What is the benefit of purchasing an Overleaf Group plan?
  107. span.custom-accordion-icon
  108. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  109. .collapse(id="overleafGroupPlansQ2")
  110. .custom-accordion-body
  111. | Our Group subscriptions allow you to purchase access to our premium features for multiple people. They’re easy to manage, help save on paperwork, and allow groups of 5 or more to purchase via purchase order (PO). We also offer discounts on purchases of Group subscriptions for more than 50 users; just get in touch with our
  112. a.inline-green-link(
  113. target="_blank"
  114. href="/for/contact-sales"
  115. event-tracking="plans-page-click"
  116. event-tracking-mb="true"
  117. event-tracking-trigger="click"
  118. event-segmentation={ button: 'contact', location: 'faq' }
  119. )
  120. span Sales team
  121. | .
  122. .custom-accordion-item
  123. button.custom-accordion-header.collapsed(type="button" data-toggle="collapse" data-target="#overleafGroupPlansQ3" aria-expanded="false" aria-controls="overleafGroupPlansQ3")
  124. | Who is eligible for the educational discount?
  125. span.custom-accordion-icon
  126. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  127. .collapse(id="overleafGroupPlansQ3")
  128. .custom-accordion-body
  129. | The educational discount for group subscriptions is for students or faculty who are using Overleaf primarily for teaching.
  130. .custom-accordion-item
  131. button.custom-accordion-header.collapsed(type="button" data-toggle="collapse" data-target="#overleafGroupPlansQ4" aria-expanded="false" aria-controls="overleafGroupPlansQ4")
  132. | Can I add more users to my group subscription at a later date?
  133. span.custom-accordion-icon
  134. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  135. .collapse(id="overleafGroupPlansQ4")
  136. .custom-accordion-body
  137. | Yes. To add more users to your subscription you’ll need to
  138. button.btn-link.inline-green-link(data-ol-open-contact-form-modal="general")
  139. span #{translate("contact_us")}