_plans_faq_tabs.pug 16 KB

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  1. //- If the `plans-page-bs5` split test has been completed, remove the `data-toggle` and `data-target` because it is not needed anymore (bs5 uses `data-bs-toggle` and `data-bs-target`)
  2. mixin managingYourSubscription()
  3. .ol-accordions-container
  4. .custom-accordion-item
  5. button.custom-accordion-header.collapsed(
  6. type="button"
  7. data-toggle="collapse"
  8. data-target="#managingYourSubscriptionQ1"
  9. data-bs-toggle="collapse"
  10. data-bs-target="#managingYourSubscriptionQ1"
  11. aria-expanded="false"
  12. aria-controls="managingYourSubscriptionQ1"
  13. )
  14. | Can I change plans or cancel later?
  15. span.custom-accordion-icon
  16. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  17. .collapse(id="managingYourSubscriptionQ1")
  18. .custom-accordion-body
  19. span Yes, you can do this at any time by going to
  20. strong Account > Subscription
  21. span when logged in to Overleaf. You can change plans, switch between monthly and annual billing options, or cancel to downgrade to the free plan. When canceling, your subscription will continue until the end of the billing period.
  22. .custom-accordion-item
  23. button.custom-accordion-header.collapsed(
  24. type="button"
  25. data-toggle="collapse"
  26. data-target="#managingYourSubscriptionQ2"
  27. data-bs-toggle="collapse"
  28. data-bs-target="#managingYourSubscriptionQ2"
  29. aria-expanded="false"
  30. aria-controls="managingYourSubscriptionQ2"
  31. )
  32. | If I change or cancel my Overleaf plan, will I lose my projects?
  33. span.custom-accordion-icon
  34. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  35. .collapse(id="managingYourSubscriptionQ2")
  36. .custom-accordion-body
  37. | No. Changing or canceling your plan won’t affect your projects, the only change will be to the features available to you. You can see which features are available only on paid plans in the comparison table.
  38. .custom-accordion-item
  39. button.custom-accordion-header.collapsed(
  40. type="button"
  41. data-toggle="collapse"
  42. data-target="#managingYourSubscriptionQ3"
  43. data-bs-toggle="collapse"
  44. data-bs-target="#managingYourSubscriptionQ3"
  45. aria-expanded="false"
  46. aria-controls="managingYourSubscriptionQ3"
  47. )
  48. | Can I pay by invoice or purchase order?
  49. span.custom-accordion-icon
  50. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  51. .collapse(id="managingYourSubscriptionQ3")
  52. .custom-accordion-body
  53. | This is possible when you’re purchasing a group subscription for five or more people, or a site license. For individual subscriptions, we can only accept payment online via credit card, debit card, or PayPal.
  54. .custom-accordion-item
  55. button.custom-accordion-header.collapsed(
  56. type="button"
  57. data-toggle="collapse"
  58. data-target="#managingYourSubscriptionQ4"
  59. data-bs-toggle="collapse"
  60. data-bs-target="#managingYourSubscriptionQ4"
  61. aria-expanded="false"
  62. aria-controls="managingYourSubscriptionQ4"
  63. )
  64. | How do I view/update the credit card being charged for my subscription?
  65. span.custom-accordion-icon
  66. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  67. .collapse(id="managingYourSubscriptionQ4")
  68. .custom-accordion-body
  69. | You can view and update the card on file by going to Account >
  70. a.inline-green-link(
  71. target="_blank"
  72. href="/user/subscription"
  73. event-tracking="plans-page-click"
  74. event-tracking-mb="true"
  75. event-tracking-trigger="click"
  76. event-segmentation={ button: 'contact', location: 'faq' }
  77. )
  78. span Subscription
  79. | .
  80. mixin overleafIndividualPlans()
  81. .ol-accordions-container
  82. .custom-accordion-item
  83. button.custom-accordion-header.collapsed(
  84. type="button"
  85. data-toggle="collapse"
  86. data-target="#overleafIndividualPlansQ1"
  87. data-bs-toggle="collapse"
  88. data-bs-target="#overleafIndividualPlansQ1"
  89. aria-expanded="false"
  90. aria-controls="overleafIndividualPlansQ1"
  91. )
  92. | How does the free trial work?
  93. span.custom-accordion-icon
  94. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  95. .collapse(id="overleafIndividualPlansQ1")
  96. .custom-accordion-body
  97. span You get full access to your chosen plan during your 7-day free trial, and there’s no obligation to continue beyond the trial. Your card will be charged at the end of your trial unless you cancel before then. To cancel, go to
  98. strong Account >
  99. a.inline-green-link(
  100. target="_blank"
  101. href="/user/subscription"
  102. event-tracking="plans-page-click"
  103. event-tracking-mb="true"
  104. event-tracking-trigger="click"
  105. event-segmentation={ button: 'contact', location: 'faq' }
  106. )
  107. span Subscription
  108. span when logged in to Overleaf (the trial will continue for the full 7 days).
  109. .custom-accordion-item
  110. button.custom-accordion-header.collapsed(
  111. type="button"
  112. data-toggle="collapse"
  113. data-target="#overleafIndividualPlansQ2"
  114. data-bs-toggle="collapse"
  115. data-bs-target="#overleafIndividualPlansQ2"
  116. aria-expanded="false"
  117. aria-controls="overleafIndividualPlansQ2"
  118. )
  119. | What’s a collaborator on an Overleaf individual subscription?
  120. span.custom-accordion-icon
  121. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  122. .collapse(id="overleafIndividualPlansQ2")
  123. .custom-accordion-body
  124. | A collaborator is someone you invite to work with you on a project. So, for example, on our Standard plan you can have up to 10 people collaborating with you on any given project.
  125. .custom-accordion-item
  126. button.custom-accordion-header.collapsed(
  127. type="button"
  128. data-toggle="collapse"
  129. data-target="#overleafIndividualPlansQ3"
  130. data-bs-toggle="collapse"
  131. data-bs-target="#overleafIndividualPlansQ3"
  132. aria-expanded="false"
  133. aria-controls="overleafIndividualPlansQ3"
  134. )
  135. | The individual Standard plan has 10 project collaborators, does it mean that 10 people will be upgraded?
  136. span.custom-accordion-icon
  137. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  138. .collapse(id="overleafIndividualPlansQ3")
  139. .custom-accordion-body
  140. span No. Only the subscriber’s account will be upgraded. An individual Standard subscription allows you to invite 10 people per project to edit the project with you. Your collaborators can access features such as the full document history and extended compile time, but
  141. strong only
  142. span for the project(s) they’re working on with you. If your collaborators want access to those features on their own projects, they will need to purchase their own subscription. (If you work with the same people regularly, you might find a group subscription more cost effective.)
  143. .custom-accordion-item
  144. button.custom-accordion-header.collapsed(
  145. type="button"
  146. data-toggle="collapse"
  147. data-target="#overleafIndividualPlansQ4"
  148. data-bs-toggle="collapse"
  149. data-bs-target="#overleafIndividualPlansQ4"
  150. aria-expanded="false"
  151. aria-controls="overleafIndividualPlansQ4"
  152. )
  153. | Do collaborators also have access to the editing and collaboration features I’ve paid for?
  154. span.custom-accordion-icon
  155. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  156. .collapse(id="overleafIndividualPlansQ4")
  157. .custom-accordion-body
  158. span If you have an Overleaf subscription, then your project collaborators will have access to features like real-time track changes and document history, but
  159. strong only
  160. span for the project(s) they’re working on with you. If your collaborators want access to those features on their own projects, they will need to purchase their own subscription. (If you work with the same people regularly, you might find a group subscription more cost effective.)
  161. .custom-accordion-item
  162. button.custom-accordion-header.collapsed(
  163. type="button"
  164. data-toggle="collapse"
  165. data-target="#overleafIndividualPlansQ5"
  166. data-bs-toggle="collapse"
  167. data-bs-target="#overleafIndividualPlansQ5"
  168. aria-expanded="false"
  169. aria-controls="overleafIndividualPlansQ5"
  170. )
  171. | Can I purchase an individual plan on behalf of someone else?
  172. span.custom-accordion-icon
  173. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  174. .collapse(id="overleafIndividualPlansQ5")
  175. .custom-accordion-body
  176. | Individual subscriptions must be purchased by the account that will be the end user. If you want to purchase a plan for someone else, you’ll need to provide them with relevant payment details to enable them to make the purchase.
  177. .custom-accordion-item
  178. button.custom-accordion-header.collapsed(
  179. type="button"
  180. data-toggle="collapse"
  181. data-target="#overleafIndividualPlansQ6"
  182. data-bs-toggle="collapse"
  183. data-bs-target="#overleafIndividualPlansQ6"
  184. aria-expanded="false"
  185. aria-controls="overleafIndividualPlansQ6"
  186. )
  187. | Who is eligible for the Student plan?
  188. span.custom-accordion-icon
  189. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  190. .collapse(id="overleafIndividualPlansQ6")
  191. .custom-accordion-body
  192. | As the name suggests, the Student plan is only for students at educational institutions. This includes graduate students.
  193. .custom-accordion-item
  194. button.custom-accordion-header.collapsed(
  195. type="button"
  196. data-toggle="collapse"
  197. data-target="#overleafIndividualPlansQ7"
  198. data-bs-toggle="collapse"
  199. data-bs-target="#overleafIndividualPlansQ7"
  200. aria-expanded="false"
  201. aria-controls="overleafIndividualPlansQ7"
  202. )
  203. | Can I transfer an individual subscription to someone else?
  204. span.custom-accordion-icon
  205. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  206. .collapse(id="overleafIndividualPlansQ7")
  207. .custom-accordion-body
  208. | No. Individual plans can’t be transferred.
  209. mixin overleafGroupPlans()
  210. .ol-accordions-container
  211. .custom-accordion-item
  212. button.custom-accordion-header.collapsed(
  213. type="button"
  214. data-toggle="collapse"
  215. data-target="#overleafGroupPlansQ1"
  216. data-bs-toggle="collapse"
  217. data-bs-target="#overleafGroupPlansQ1"
  218. aria-expanded="false"
  219. aria-controls="overleafGroupPlansQ1"
  220. )
  221. | What’s the difference between users and collaborators on an Overleaf group subscription?
  222. span.custom-accordion-icon
  223. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  224. .collapse(id="overleafGroupPlansQ1")
  225. .custom-accordion-body
  226. div On any of our group plans, the number of users refers to the number of people you can invite to join your group. All of these people will have access to the plan’s paid-for features across all their projects, such as real-time track changes and document history.
  227. div.mt-2 Collaborators are people that your group users may invite to work with them on their projects. So, for example, if you have the Group Standard plan, the users in your group can invite up to 10 people to work with them on a project. And if you have the Group Professional plan, your users can invite as many people to work with them as they want.
  228. .custom-accordion-item
  229. button.custom-accordion-header.collapsed(
  230. type="button"
  231. data-toggle="collapse"
  232. data-target="#overleafGroupPlansQ2"
  233. data-bs-toggle="collapse"
  234. data-bs-target="#overleafGroupPlansQ2"
  235. aria-expanded="false"
  236. aria-controls="overleafGroupPlansQ2"
  237. )
  238. | What is the benefit of purchasing an Overleaf Group plan?
  239. span.custom-accordion-icon
  240. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  241. .collapse(id="overleafGroupPlansQ2")
  242. .custom-accordion-body
  243. | Our Group subscriptions allow you to purchase access to our premium features for multiple people. They’re easy to manage, help save on paperwork, and allow groups of 5 or more to purchase via purchase order (PO). We also offer discounts on purchases of Group subscriptions for more than 20 users; just get in touch with our
  244. a.inline-green-link(
  245. target="_blank"
  246. href="/for/contact-sales"
  247. event-tracking="plans-page-click"
  248. event-tracking-mb="true"
  249. event-tracking-trigger="click"
  250. event-segmentation={ button: 'contact', location: 'faq' }
  251. )
  252. span Sales team
  253. | .
  254. .custom-accordion-item
  255. button.custom-accordion-header.collapsed(
  256. type="button"
  257. data-toggle="collapse"
  258. data-target="#overleafGroupPlansQ3"
  259. data-bs-toggle="collapse"
  260. data-bs-target="#overleafGroupPlansQ3"
  261. aria-expanded="false"
  262. aria-controls="overleafGroupPlansQ3"
  263. )
  264. | Who is eligible for the educational discount?
  265. span.custom-accordion-icon
  266. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  267. .collapse(id="overleafGroupPlansQ3")
  268. .custom-accordion-body
  269. | The educational discount for group subscriptions is for students or faculty who are using Overleaf primarily for teaching.
  270. .custom-accordion-item
  271. button.custom-accordion-header.collapsed(
  272. type="button"
  273. data-toggle="collapse"
  274. data-target="#overleafGroupPlansQ4"
  275. data-bs-toggle="collapse"
  276. data-bs-target="#overleafGroupPlansQ4"
  277. aria-expanded="false"
  278. aria-controls="overleafGroupPlansQ4"
  279. )
  280. | How do I add more licenses to my group subscription, and what will it cost?
  281. span.custom-accordion-icon
  282. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  283. .collapse(id="overleafGroupPlansQ4")
  284. .custom-accordion-body
  285. div
  286. | You can add up to 20 licenses using the
  287. a.inline-green-link(
  288. target="_blank"
  289. href="/user/subscription"
  290. event-tracking="plans-page-click"
  291. event-tracking-mb="true"
  292. event-tracking-trigger="click"
  293. event-segmentation={ button: 'contact', location: 'faq' }
  294. )
  295. span subscription management page
  296. | accessed by going to Account >
  297. a.inline-green-link(
  298. target="_blank"
  299. href="/user/subscription"
  300. event-tracking="plans-page-click"
  301. event-tracking-mb="true"
  302. event-tracking-trigger="click"
  303. event-segmentation={ button: 'contact', location: 'faq' }
  304. )
  305. span Subscription
  306. | when logged into Overleaf. The cost per license will be prorated at the current per license rate, and will end with your existing renewal date.
  307. div.mt-2
  308. | If you need more than 20 licenses added to your subscription, please
  309. a.inline-green-link(
  310. target="_blank"
  311. href="/for/contact-sales"
  312. event-tracking="plans-page-click"
  313. event-tracking-mb="true"
  314. event-tracking-trigger="click"
  315. event-segmentation={ button: 'contact', location: 'faq' }
  316. )
  317. span contact the Sales team
  318. | .
  319. .custom-accordion-item
  320. button.custom-accordion-header.collapsed(
  321. type="button"
  322. data-toggle="collapse"
  323. data-target="#overleafGroupPlansQ5"
  324. data-bs-toggle="collapse"
  325. data-bs-target="#overleafGroupPlansQ5"
  326. aria-expanded="false"
  327. aria-controls="overleafGroupPlansQ5"
  328. )
  329. | How do I upgrade my plan from Group Standard to Group Professional?
  330. span.custom-accordion-icon
  331. i.material-symbols.material-symbols-outlined(aria-hidden="true") keyboard_arrow_down
  332. .collapse(id="overleafGroupPlansQ5")
  333. .custom-accordion-body
  334. | You can upgrade your plan from Group Standard to Group Professional on the
  335. a.inline-green-link(
  336. target="_blank"
  337. href="/user/subscription"
  338. event-tracking="plans-page-click"
  339. event-tracking-mb="true"
  340. event-tracking-trigger="click"
  341. event-segmentation={ button: 'contact', location: 'faq' }
  342. )
  343. span subscription management page
  344. | .